Shelf ShakerHow can we help?
Most answers are below. If not, email us and a real person will reply, usually within two business days.
The camera didn’t find my bottles
Shoot with the labels facing you, in good light, and fill the frame with one shelf at a time. Turning the phone sideways helps with a wide shelf. Fancy script and logo-only labels are hard to read, so use Scan barcode for those, or Find it by name. Shelf Shaker remembers a barcode once you’ve matched it.
The camera or microphone won’t turn on
Open your phone’s Settings, find Shelf Shaker and allow Camera, Microphone and Speech Recognition. Hands-free needs the microphone. Label reading needs the camera, or photo access if you pick a saved photo.
Restore Pro on a new phone
Sign in to the same Apple or Google account, open Shelf Shaker and tap Settings → Restore purchases.
Cancel or change a subscription
Tap Settings → Manage subscription in the app, or go to your App Store or Google Play subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
Refunds
Purchases are processed by Apple and Google, so they handle refunds. On iPhone, use reportaproblem.apple.com. On Android, see Google Play refunds.
Delete my data
Your bar is stored only on your phone. Use Settings → Start over or delete the app. For purchase records, email us. See the Privacy Policy for details.
Suggest a drink or report a recipe mistake
Email us the drink name and what’s wrong or missing. Recipe suggestions are very welcome.